Outcome pricing
Every agreement has a floor fee that covers running the service. On top, you pay per verified transaction or a capped share of the value we create against a baseline you have agreed.
The model depends on your size and how measurable the work already is.
Insurance agencies
A monthly platform fee, then a set price for each outcome on the rate card. The same definitions apply to every agency, so there is no baseline to negotiate.
Mid-market finance operations
A monthly run fee, then a fixed percentage of the verified value above your baseline, such as working capital released or hours returned to your team. Capped each year.
What counts, the evidence required and how long it must hold, agreed before go-live.
Every invoice line links to its Evidence File record. No record, no charge.
A policy checked or an invoice posted, not a chat message or a model call.
Your maximum spend is known in advance, and the service is funded to run properly.
Some AI vendors count an outcome when a customer simply stops replying. Others have moved to billing only verified results. We bill verified outcomes only, because an outcome price is only fair if the outcome is real.
Source: Aissist AI agent pricing benchmark 2026
Only 17% of service contracts materially use outcome-linked pricing today, and 19% use gain-share, because results rarely depend on one party alone. A floor plus capped gain-share is the version that holds up in practice.
Source: HFS Research
The floor fee covers the fixed cost of running your service: the platform, model usage, the exception desk and governance. It keeps outcome prices low and means we never carry open-ended delivery risk that would push us to cut corners.
Each insurance servicing pack has a rate card with a price per verified transaction type, such as a policy checked or a certificate issued. Rates are agreed before go-live and do not change mid-term.
We agree a baseline during the Business Process Workshop, using data from your own systems. Gain-share is a fixed percentage of the verified value above that baseline, capped each year, billed quarterly after verification.
Agent time, retries, exception handling by our desk, and any item that fails its outcome definition. If it is not verified in the Evidence File, it is not on the invoice.
Yes, during a Proof of Value. We can price per seat or as a fixed fee while outcomes are calibrated, then move to outcome pricing within six months.
Tell us the process and the volumes. We will come back with the outcome definitions and the rate.
